Coach Agreement

Last updated: August 15, 2026

These terms apply to you if you offer coaching through Liftory. They are in addition to our Terms of Service and Privacy Policy, which apply to you as a user of the app. Where this agreement and the Terms of Service disagree about something specific to coaching, this agreement wins. Terms of Service

In plain terms: you sell your coaching, we run the shop. You decide what you offer and what it costs, you deliver it, and you are responsible for it. We provide the platform that lets clients find you and pay you, and we charge a commission for that.

1. Your relationship with Liftory

You are an independent business. Nothing here makes you an employee, contractor, agent, partner, or representative of Liftory, and you must not present yourself as one. You are responsible for your own registration, licensing, insurance, qualifications, taxes, and social contributions in your own country.

You are responsible for the coaching you deliver: its quality, its safety, and its suitability for the person in front of you. Liftory does not supervise, review, or approve your training advice, and we do not verify qualifications or certifications that you display on your profile. If you display a certification, it must be one you genuinely hold.

2. Payments, commission, and refunds

Payments from clients are processed by Stripe. Selling through Liftory requires a Stripe account in your own name, and Stripe's own terms apply to it. Client payments are charged directly to your Stripe account: Liftory never receives, holds, or passes on your money, and never sees the client's card details.

We charge a platform commission on each sale, taken automatically at the time of the payment. It is currently 7% of the sale price. Liftory is early in its life and we do not yet know what rate is fair against what the platform actually costs to run, so this rate can change. We may also agree a lower rate with individual coaches, including 0% as a promotion; where we do, that rate and the date it ends are shown in your trainer dashboard. The rate that applies to a sale is always the one in force at the moment it is made.

A promotional rate has an end date. Where we agree one with you, the date it ends is shown next to the rate in your trainer dashboard for as long as it runs, and when that date passes your rate returns to the standard rate set out above. Because that date is agreed and displayed from the start, the return to the standard rate is not an increase under the paragraph below and no separate notice is given for it.

For a client who pays you monthly, each monthly payment is a separate sale, charged at the rate in force when it is taken. A change to your rate, including a promotion starting or ending, therefore applies to the monthly clients you already have from their next payment onwards, and not only to new ones. What the client pays never changes: the rate decides how that payment is split between you and us.

If we raise the rate that applies to you, we will tell you at least 15 days before it applies to new sales, and you are free to stop selling before it takes effect. Sales already made are never re-charged at a new rate.

Stripe's processing fee is separate and is not ours. Stripe charges its own fee on each payment under your agreement with them, it is deducted from your side of the payment, and Liftory neither sets it, receives it, nor can waive it, including during a 0% commission promotion, where you still pay Stripe.

Refunds are yours to give. Because the payment went to your account, only you can refund it, from your own Stripe dashboard. Liftory will not refund a client on your behalf and cannot reverse a charge for you. When a refund or chargeback happens, we react to it: the client's access to what they bought ends, any unused sessions from that purchase are removed, and the sale is reversed in your Liftory earnings figures. Our commission on a refunded sale is returned with it.

You are responsible for issuing any invoices or receipts your clients or your tax authority require, and for charging and remitting any VAT or other tax that applies to your services.

3. What data you get about your clients, and what you may do with it

When a client connects with you, they grant you access to their training data in the app. Today that means: their training plans and workout history, their statistics and adherence, and, as a separate permission they control independently, their body checks and progress photos. They can withdraw either permission at any time, without ending the coaching relationship and without telling you why. When they do, you lose access immediately.

You may use that data only to coach that client. You must not export it, share it, publish it, sell it, or use it for anything else, whether advertising, another platform, or your own unrelated purposes, without that client's separate, explicit permission. Progress photos deserve particular care: they are personal data of a sensitive kind and must never leave the coaching relationship.

For the notes, tags, and payment records you create about your own clients inside Liftory, you act as the controller of that information in your own right, and you are independently responsible for your own data protection obligations toward your clients, including answering their requests about data you hold about them. Liftory acts as the controller of the platform itself, as described in our Privacy Policy. Privacy Policy

4. Your profile and our use of it

Your coach profile is public. By publishing it you grant Liftory a worldwide, royalty-free, non-exclusive license to display, reproduce, and adapt your public coach content, meaning your profile picture, biography, portfolio photos and videos, service names and descriptions, to operate and promote Liftory, including in screenshots, app-store listings, and marketing material. You can end this license for future use by removing the content or your coach profile. This license covers your public profile only; it never covers your clients data or anything private.

You must have the rights to everything you upload. Do not upload photos of clients, or of anyone else, without their permission.

5. How coaches are ranked and shown

The coach directory and map are ordered mainly by: whether your profile is discoverable at all, how close you are to the area the client is searching in, whether your profile is complete (picture, biography, specialties, services), your average client rating and number of reviews, and, where the client has filtered, how well you match those filters (specialty, language, price range, in-person or online). Distance and profile completeness carry the most weight in the default view; rating and review count matter more once a client narrows the list.

Ranking cannot be bought. We do not sell placement, and paying us more does not move you up. If that ever changes, we will say so here before it does.

6. Suspension, restriction, and termination

We may restrict, suspend, or end your ability to sell through Liftory if you break these terms or the Terms of Service, if you misuse client data, if you are the subject of credible complaints of harm or fraud, if your Stripe account can no longer accept payments, or if we are legally required to.

If we do, we will give you a statement of the reasons, in writing, before the restriction takes effect, or, where we cannot act in advance (for example a legal obligation, or a risk of harm to clients), as soon as reasonably possible afterwards. You may reply to that statement and ask us to reconsider by writing to the contact address below, and we will look at it again and answer you.

You can stop selling at any time by switching your services off or removing your coach profile. Ending your account does not cancel obligations you already owe your clients: if clients have paid you for sessions they have not received, settle those first. The app will tell you what is outstanding and will not let you delete your account until it is clear.

7. Changes to this agreement

We will give you at least 15 days notice, by email or in the app, before changing these terms in a way that affects you, unless the change is required by law or needed to address a security or fraud risk. Continuing to sell through Liftory after the notice period means you accept the change. If you do not accept it, you can stop selling and, if you wish, close your account before it takes effect.

8. Disputes and mediation

If we disagree about this agreement, please contact us first, as most things are settled that way. If we cannot settle it directly, we are willing to attempt mediation in good faith, out of court, with either of the following mediators:

9. Liability

You are liable for the coaching you provide and for any claim arising from it. To the maximum extent permitted by law, you agree to hold Liftory harmless from claims brought by your clients about your services, your advice, or your handling of their data.

The limitation of liability in our Terms of Service applies to you as well. Liftory provides the platform "as is": we do not guarantee a level of visibility, a number of clients, an amount of income, or uninterrupted availability. Terms of Service

10. Contact

Questions about this agreement, a statement of reasons, or anything else about selling on Liftory: info@liftory.ch